Match types with purpose
We use exact and phrase match for the core terms and review the search terms report constantly, rather than letting broad matching drift into unrelated queries.
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Get results in days, not monthsResults in days, not monthsA well-run search campaign puts your appliance repair shop in front of a household that just typed a symptom or a brand and repair. A badly run one pays for people looking for a part number, a free video or a job. The gap between them is campaign structure, keywords, negatives, call handling and landing pages. Read on for how an appliance repair company should set up a Google Ads account, which terms to buy and which to shut out, how the schedule can steer spending and why booked work beats clicks as a measure.
Account structure
Repair work does not sell as a single product. A washer visit, a refrigerator visit and a commercial ice machine call have different customers, different tickets and different parts runs. Putting them in one campaign hides the economics and makes it impossible to shift spend toward the work that pays. We split the account along the lines of your business: refrigerators and freezers, washers and dryers, dishwashers, ranges and ovens, small built-ins, and a separate campaign for commercial kitchen equipment if you service it.
Inside each campaign, ad groups follow the way people phrase the need: appliance plus repair, brand plus appliance, symptom language, and urgent or same-day language. That lets the ads and landing page mirror the search closely. A person who types LG refrigerator not cooling should see LG refrigerator in the ad and on the page, not a generic list of services.
Brand campaigns come with a caution. Searching for a brand name plus repair is how most people look, but a brand-name ad that implies you are the manufacturer or an authorized partner when you are not can break platform policies and mislead customers. We describe what you do accurately, for example that you repair that brand, and we do not use logos or claims you cannot document.
Campaign map
| Campaign | What people search | Landing page | Watch for |
|---|---|---|---|
| Refrigerator and freezer | "refrigerator not cooling", "freezer not freezing", brand plus refrigerator repair | Cooling-problem page with brands and a call button | Parts and manual queries, which drain budget |
| Washer | "washer won't drain", "washer leaking", brand plus washer repair | Washer page with front-load and top-load notes | Searches for replacement parts and drain hoses |
| Dryer | "dryer not heating", "dryer won't start" | Dryer page separating heating faults from airflow | Vent-cleaning searches if you do not do that work |
| Dishwasher | "dishwasher not draining", "dishwasher leaking" | Dishwasher page, built-in coverage | Installation searches you may not want |
| Range, oven, cooktop | "oven not heating", "burner won't light" | Cooking appliances page with gas and electric notes | Gas work you are not licensed or insured to perform |
| Same-day and urgent | "same day appliance repair", "emergency refrigerator repair" | A fast-schedule page with a clear cutoff time | Promising same day when the board is full |
| Commercial equipment | "commercial refrigerator repair", "ice machine repair" for businesses | A distinct commercial page and phone path | Residential callers clicking commercial ads |
Start with the two or three rows where your technicians are strongest. Add rows as the data comes in.
Keywords and negatives
Control the reach
We use exact and phrase match for the core terms and review the search terms report constantly, rather than letting broad matching drift into unrelated queries.
Block the wrong clicks
Terms such as parts, manual, diy, jobs, training, salary, school and used are common candidates. Your list is built from what appears in your own search terms.
Say no politely
Add negatives for brands and lines you avoid so those callers do not click. Revisit the list when your technicians learn new equipment.
Be specific
If you skip commercial equipment, small countertop units or gas work, make that explicit with negatives and with the ad text.
Know the intent
Searches for a retailer's repair line or a manufacturer's warranty desk are not shop-hiring searches. Decide deliberately whether to bid on them.
Local intent
Location terms and radius settings keep ads to the towns you reach. Presence matters more than interest, so we check settings carefully.
Match the moment
Same-day and emergency wording should only run when someone can honor it. The schedule controls the ad copy.
Calls and schedule
Appliance repair is one of the trades where call timing and schedule capacity line up closely. A caller wants an answer now and a visit soon. If your phone is staffed from early morning to early evening, the ads should run when someone can answer, and call-only or call-forward settings should reflect that. After-hours calls need a plan: a message that promises a callback, an answering service or a booking form that sets expectations. A missed call is an expensive lesson.
We set ad schedules, device bids and daily budgets around your reality. On a morning when three trucks are already booked until the next day, we can turn down the urgent campaigns and leave the broader ones running. When Monday morning opens up, spend can rise. These are manual, boring adjustments, and they are part of what you pay us for.
We also look at the landing experience on a phone. The visitor should see the appliance, the brand, the phone number as a tappable button and a short form with a photo upload for the model sticker, which saves a back-and-forth later. Long forms and mandatory account creation lose the household that needs a fix today.
Setup
We start with your strongest appliance lines and brands, your service radius and your capacity, rather than trying to cover everything.
Ad copy names appliances, brands and symptoms the way your techs talk, and states a diagnostic policy if you want one shown.
Each campaign maps to a page with the same appliance and brand, a call button and a form that asks for the model sticker photo.
Calls, form submissions and booked visits are tracked. We compare ad calls with your dispatcher's records, not just platform counts.
New negatives, bid changes and budget moves happen as the data arrives, with extra attention in the first month.
Every month: spend, calls, booked visits and the changes we made, with notes on what we would do next.
Tracking
| Stage | What it tells you | Where to find it |
|---|---|---|
| Impressions and clicks | Whether the ads reach the right searches | Google Ads reports |
| Calls from ads | How many people phoned from the ad or the page | Call tracking and Google reports |
| Form submissions | Requests that came in without a call | Website form and booking system |
| Booked visits | Calls and forms that became appointments | Your scheduling software |
| Completed repairs | Booked visits that produced revenue | Invoices |
| Replacement outcomes | Visits that ended with a recommendation to replace | Technician notes |
Budget logic
Owners often ask for a number to spend, and we resist giving one before we have seen the appliance repair shop. A better starting point is a short worksheet. Take what a completed repair brings in after parts and direct labor. Estimate how many calls from search turn into booked visits and how many visits end in a paid repair rather than a replacement recommendation. Then count how many open visit slots a normal week holds. Those three facts bound what ads can sensibly buy.
From there the budget follows the schedule. If next-day slots are open on most weekdays, a firmer daily limit on the refrigerator and washer campaigns makes sense. If the board is full until the weekend, the limit drops. In summer, when refrigerators fail together, many appliance repair shops need to cap spend even as search volume climbs, because the trucks are the constraint, not the demand.
It also pays to separate learning money from steady money. The first weeks of a new account go toward finding which searches, brands and pages convert. We say so up front and review the results with you rather than letting the account run quietly on a guess.
Ad management fees
Google Ads questions
Management is $895 a month for one platform, $1,595 for two and $2,295 for three. The ad budget is separate and goes to Google. No setup fee, no contract.
Start from the value of a completed repair, your booking rate and how many visits your trucks can handle. We help set a range, watch it closely and adjust. We avoid quoting averages because they do not fit a particular shop.
Common reasons include a slow page, a number that is hard to tap, searches for parts or manuals, and phones that go unanswered. Search term reviews and call tracking reveal which one applies.
Only when you can honor it. If the board is full, we can reduce or pause urgent campaigns. Promising same day and arriving the next week hurts reviews.
Yes for brands you repair, with accurate wording. Do not imply you are the manufacturer or an authorized provider unless you can document it.
Where Google offers them for appliance work, they can be a worthwhile complement. Availability and verification vary by area, so check before planning around them.
The first weeks are for learning which searches and pages convert. We do not promise a date, and results depend on phones, price and competition as well as the ads.
Explore more
Get in Touch
Name the appliances and brands you want more of, your service area and the hours someone picks up the phone. We will outline campaigns and a starting budget range before you decide anything. Call 610-825-4363 or write to hello@getphound.com.
