What is a completed repair worth?
Use your own average ticket for completed repairs, including parts and labor. Different appliance types may need separate numbers.
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Google, Bing & Meta campaigns managed end-to-end for fast leads.
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Get results in days, not monthsResults in days, not monthsPaid advertising works well for an appliance repair company because the buyer is already in trouble and already searching. It also fails in a predictable way: an appliance repair shop buys more calls than its technicians can run, and the extra demand turns into long waits, rushed jobs and annoyed reviews. This overview explains the main channels, which one to try first, what comes later and how to set a spending limit from your own economics rather than from a rule of thumb.
Channels
| Channel | Best use for an appliance repair shop | Main caution | When to start |
|---|---|---|---|
| Google Ads search | People typing a symptom, brand or appliance plus repair | Spend leaks into parts, manuals and do-it-yourself queries without careful negatives | First, once the phone and booking path are ready |
| Local Services Ads | Pay-per-lead style placement above the map, where Google offers it | Availability differs by trade and area, so look at what Google offers for your trade in your market and what verification it asks for | Alongside or just after search, if offered |
| Bing and Microsoft Advertising | A smaller but often older audience searching on desktop | Volume is lower, so set expectations accordingly | After Google is stable |
| Meta Ads (Facebook and Instagram) | Retargeting, seasonal reminders and landlord or property-manager outreach | People are not searching for a repair when they scroll, so it supports rather than replaces search | Later, with a clear offer |
| Display and video retargeting | Reminding past site visitors | Easy to overspend for little return | Only with plenty of site traffic |
| Ads in chat tools | An early channel worth a small measured test | Formats and reporting are still developing | Last, with a tiny budget you can afford to lose |
Order matters more than breadth. A shop that runs Google Ads well and answers every call often outperforms an appliance repair shop spread across five platforms.
Order of operations
The first dollar should go where the buyer's need is most obvious. That means search ads aimed at appliance, brand and symptom searches in the towns you serve. Someone who types dryer not heating near me is not browsing. Reaching that person with a clear message and a one-tap call is the most direct paid play in this trade.
Local Services Ads can sit next to that, in areas where Google offers them for appliance work. They operate on a different model, often with background and license checks, and a pay-for-call or booking structure rather than a click. Rules and categories vary by place, so look at what Google provides for your trade and area before building a plan around them. We help you read the requirements, and we do not assume they apply.
Meta Ads (Facebook and Instagram) deserve a role later, not first. They work for reminding people who already visited your site, for seasonal nudges before the holiday cooking rush, and for relationship building with landlords and property managers who might become repeat accounts. They are weak at catching a person in the middle of a failure, because that person is searching, not scrolling. Chat-tool ads are very new, and we suggest testing them only with a small budget that will not change your month.
Budget
Revenue per job
Use your own average ticket for completed repairs, including parts and labor. Different appliance types may need separate numbers.
Booking rate
Count real calls and real booked visits. If the booking rate is low, fix the phone and the offer before buying more traffic.
Close rate
Some visits end with a recommendation to replace. That outcome is part of the economics, so measure it.
Capacity
Know how many visits a truck can run, including drive time and parts runs. Paid volume above that line just builds a queue.
Where ads help
Spend where trucks have open slots and cut it on days that are already full.
Profit
Set a ceiling on what you would pay for a booked job, using your own margins, before looking at any platform number.
Control
Month-to-month management and daily budget limits mean you can lower spend when the schedule fills.
Capacity first
Every appliance repair owner knows the feeling of a heat wave week. Refrigerators fail together, the phone does not stop and the trucks run out of parts. Spending more on ads in that week produces more calls than anyone can serve. We build budgets that move with the schedule: a lower daily limit when the board is booked solid, a higher one when next-day slots open up. Pausing a campaign for three days is a normal, healthy decision.
Capacity also includes the parts side. A shop that cannot get common parts fast will see repeat trips, and a second trip is a poor advertisement for the first. If a particular brand has frequent backorders in your area, we can reduce emphasis on it in the ads and the landing pages until the supply chain improves.
Launch
We pick the appliance and brand groups where you have the strongest technicians and the best margins, and leave the rest for later.
Each campaign goes to a page about that appliance and brand, with a call button and a short booking form that accepts a photo of the model sticker.
Calls, form submissions and booked visits are counted so we can compare ad calls with what your dispatcher saw.
We review search terms, add negatives, adjust bids and move budget to the days you can serve.
Bing, Local Services Ads where offered and Meta retargeting come in one at a time, each with its own measure of success.
Measurement
| Measure | Why it matters | Where it comes from |
|---|---|---|
| Calls answered | A missed call is paid traffic lost | Call tracking and phone logs |
| Booked visits | The real unit of success | Your dispatch or scheduling software |
| Completed repairs | Separates visits from revenue | Invoices |
| Replacement referrals | Shows how many visits end in advice not to repair | Technician notes |
| Repeat and referral customers | Shows longer-term value | Customer records |
Heat waves and holidays
Two periods stress an appliance repair company's advertising more than any others. The first is the first stretch of serious heat each year, when refrigerators and freezers fail together and the phone refuses to stop. The second is the run-up to the big cooking holidays, when ovens, ranges and dishwashers become urgent for households hosting guests. In both, search demand rises sharply and so does the pressure to spend more.
A plan that holds up treats those periods differently from the rest of the year. Before the spike, we check that landing pages load fast, that the phone plan covers evenings and weekends and that parts for the most common failures are stocked. During it, we watch the schedule daily and trim urgent campaigns once the board is full. After it, we reduce spend, pick up the review requests that follow a busy stretch and put the lessons into next year's calendar.
It is also the time to be honest in the ads. Promising same day service in a heat wave when the board is full for a week produces angry callers. A line that says call early for next-day visits sets a truthful expectation and still brings the call.
Management fees
Paid ads questions
Management is $895 monthly for one platform, $1,595 for two and $2,295 for three. Ad spend is separate and paid to the platform. There is no setup fee or contract.
Start from your own numbers: average repair ticket, booking rate and how many visits your trucks can handle. We help set a ceiling and a starting budget, then adjust based on real results. We do not quote industry benchmarks.
They vary by trade and location. Check what Google offers for your category and city, including verification steps. We will help you read the requirements and decide whether they fit.
They can add calls if search demand exists and the ads are set up well. They cannot create broken appliances. Seasonal patterns, such as summer fridge failures and holiday oven calls, change what is possible.
No. We manage the campaigns and report honestly. Booked jobs depend on your phone handling, price, availability and local competition as well as the ads.
Usually not at first. Focus the budget where you have strong technicians and parts access, then add other brands as volume grows.
Only as a small test after search is stable. The channel is early, and results are hard to measure so far.
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Get in Touch
Give us your technician count, the open slots in a typical week and what a finished repair is worth to you. We will suggest an order of channels and a spending ceiling that fits. Call 610-825-4363 or write to hello@getphound.com.
